FAQ/Support Center

1. How do I contact BTTO?

By Phone
We want to hear from you! The fastest way to contact us is by phone. Call +49 1744248782 to talk with someone about your questions, concerns, and for process updates. You can reach us from 7 am-7 pm GMT+1 Monday-Friday, excluding federal holidays.

By Email
You can send us a message on our contact us page. Please allow 1-2 business days for us to reply. If you need to cancel an order or have another time-sensitive question, please call us.

By Chat
You can also chat with our team when the “chat with us” button is available on the bottom right-hand corner of your screen. We're available 7 am-7 pm GMT+1 Monday-Friday, excluding federal holidays.